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IMPORTANT POINTS FOR NEW TENANTS

Please familiarise yourself with the content below:

MOVING IN ADVICE

  • We cannot allow you to pick up your house keys until your tenancy begins (normally after 1pm on the agreed day). You will receive an email from us before with instructions on how to collect your keys.

  • If you are planning on moving into your house on the day of signing, to live in it, rather than just dropping stuff off, please email us and let us know. This way we can prioritise your house for cleaning and any repairs that may need to be carried out.

  • If you need to use storage facilities or stay in a hotel for a short time, please remember to book early to avoid possible disappointment.

Please remember to check your contract for the exact start date of your tenancy. 

UTILITY BILLS 

It is now time to set up your utilities.

If you haven’t already sorted your utility providers, we would suggest that you set this up as soon as possible to ensure your utilities are in place for when you move in. 

If you have decided to use separate utility providers, please contact them ASAP. Do not leave this until your tenancy start date.If you aren’t sure of suppliers, you can call the following numbers and they’ll tell you who is currently supplying your new address:

It is vital that you take meter readings (gas and electricity) as close as possible to the start date of your tenancy and provide the readings to your utility suppliers. 

DO NOT FORGET that Council Tax is an important part for you to set up as soon as possible ! Please contact your local authority and provide your details from The Tenancy.

Insurance 

Please remember to consider taking out contents insurance for your belongings. We would recommend you take time to do your research. 

IMPORTANT POINTS

Remember that you have signed a Legal document called a tenancy agreement. This means that you are liable for certain aspects. 

Examples as Follows:

       Do not fix any locks or bolts to your door under any circumstances as per tenancy agreement.

  • Keep the use of blue/white tak to a minimum. You will be charged for redecoration costs.

  • Do not hammer tacks or nails into walls or put any shelves up.

  • Please refrain from ironing your clothes on your bedroom carpet.

  • Do not leave hot hair straighteners on your carpet.

  • Any burns on your carpet will result in you being charged for a replacement carpet.

  • Do not smoke or use candles in the property.

  • Please ensure that you keep changing the hoover bag.

REPAIRS

All repairs will be controlled by us at Lifeboat Lettings but please remember not to panic, keep a clear head, take photo’s or a video for evidence and note any useful information before you contact us such as make, model, serial number if applicable.  

If your boiler breaks down, inform us immediately and we will send an engineer round ASAP.

If you’d like to report a non-urgent or minor repair, please visit our website repairs page and submit a repair form or email info@lifeboatlettings.org

 For repairs of a more serious nature (leaks, plumbing problems, electrical problems), please phone our office.

For extreme emergencies outside of office hours, e.g. a burst pipe, please call the office and listen for the out of hour’s emergency number on our answerphone (this is strictly emergency only). 

We only use tried and trusted local contractors and we have a full-time handyman to ensure we get to you as quickly as possible.

GAS CERTIFICATES

All gas appliances are checked annually. If you cannot find your tenants copy within the property, we have certificates available at our office.

CONDENSATION

It is essential to have a balance of heating and ventilation to combat the effects of condensation. Without a balance of heating and ventilation, mould may form in the corners of rooms and on walls without airflow i.e. behind wardrobes etc. Refraining from drying wet clothes in bedrooms can help the situation. If mould occurs, simply wipe it off, using a mould/mildew spray, and increase the heating and ventilation. Moving furniture away from affected areas (e.g. cold outside walls) will help air flow and to combat mould, as will leaving the bedroom door open whilst you’re out. Under no circumstances place the bed against an outside wall. It is essential to open the bathroom window regularly after showering and bathing.

WHEELIE BINS

Place your bin on the pavement the evening before it is due to be collected and put it back as soon as possible after it has been emptied. Bins left out on the pavement are a constant source of annoyance to local residents and are a health and safety hazard. Any rubbish not placed inside the bin will not be collected, and the bin will also not be collected if it’s so full that the bin won’t close. If you are unsure of when your bin is collected, please visit the following website https://www.gov.uk/rubbish-collection-day.

SMOKE AND CARBON MONOXIDE DETECTORS AND FIRE INSTRUCTIONS

The detectors in your property are checked on an annual basis. If you discover a malfunctioning detector (normally indicated by a beeping sound), then please contact our office immediately.

IN THE EVENT OF A FIRE:

  • Leave the room where the fire is and close the door.

  • Alert any other people in the property.

  • Leave the property by either the back door, the side door, or the front door (i.e. your nearest, safest exit). Do not stop to collect valuables.

  • Call the fire and rescue service from a place of safety.

  • Dial 999, ask for fire and give the operator the address and postcode.

  • Wait outside, away from the building, and meet the fire service.

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© 2023 by ​LIFEBOAT LETTINGS  DERBY Limited.

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